Novel information and communication technologies create opportunities for improved humanitarian response and could potentially help to better protect aid workers. However, these new technologies also may create new risks to the privacy and security of affected communities as well as humanitarian staff.

Information largely drives humanitarian assistance, because throughout the humanitarian programme cycle, need assessment, planning, resource mobilization, implementation and evaluation, information determines requirements, priorities, resource allocation and self-assessment. Consequently, information management (IM) is a critical activity to support effective and efficient communication, coordination and monitoring during humanitarian operations Information, such as the needs of the affected population, the environmental conditions of the fields or the safety updates for humanitarian staffs and the field operations, provides critical inputs for aid workers and policy makers in their decision-makings.

The iTRACK project focuses on improving the safety of the humanitarian aid workers and the security of operations by providing human-centred technologies and policies that enhance the ability to make evidence decisions when carrying out field missions in conflict areas. The task 2.3 aims to develop generic and iTRACK specific information sharing policies and protocols that enable humanitarian responders to manage sensitive information. The findings are presented in deliverable 2.3 (D2.3) in month 12(M12) and month 24 (M24) respectively.

The present document, D2.3, reviews the humanitarian information management (IM) principles and best practices, and provides the humanitarian IM policy brief for conflict situations. In particular, it provides IM case briefs for each of technological innovations that iTRACK promises.

The overall recommendations for humanitarian IM policies in conflict situations contribute to an effective IM governance; that clarifies the IM responsibilities and team structure, IM processes, products and services. Proper IM governance facilitates coordination, while guaranteeing that confidential information is only shared with trusted parties. Furthermore, data strategy and the management of ICT applications, monitoring and learning support should be included in humanitarian IM policies for conflict situations. The iTRACK IM case briefs presented in this document provide input to the second part of D2.3, which will verify the case briefs proposed. The complete D2.3 contributes to the D2.7 Policy handbook with IM policies, which will be further, embedded into D7.5 training cases for humanitarian practice. The complete D2.3 will also contribute to WP4 with guidance on the conceptual design and integration of the iTRACK system from an IM perspective.


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