The aim of the Service Operations Management Forum is to create an enriched opportunity for participants to debate as well as to share knowledge and experience in servitization.

Topics for the forum include, but are not limited to:

  • The role and impact of digitalization
  • Big data analytics
  • Extension of business models
  • Emergence of ecosystems
  • Extending value propositions
  • Service and product design strategies
  • Pricing
  • OPEX and CAPEX
  • Strategical considerations
  • Change management
  • Performance measures
  • Contracting risks
  • Total cost of ownership and life cycle cost analysis
  • Human resource management
  • Operations strategies

Project documentation

pdf : iTrack FactSheet